Exchanges/ReturnsUpdated 3 months ago

Message us in the 'chat with us' feature or at [email protected] to report any product issues or to request an exchange or return. We typically respond Monday - Friday mornings. If you do not receive a response within 24 hours, please reach out to us at [email protected].

Prior authorization and package tracking is required for all returns or exchanges. Customer is responsible for shipping costs to our facility.

All sales for custom orders, clearance, print-on-demand, collaborations with other companies, promotional and discounted stock are final; no returns or exchanges can be processed, so please choose carefully.

RETURNS:

We are so sorry the product is not what you expected. Please let us know if there is anything we can do to ensure your satisfaction. Returns are accepted within 30 days of purchase and if it has not been worn, chewed, or tampered with. We are happy to provide an exchange for another item that may suit you better or we will issue a full refund as soon as we receive the product back to our headquarters if that is what you prefer.  

EXCHANGES:

We want you to love your product and are happy to provide an exchange. We accept exchange requests within 30 days of purchase and if it has not been worn, chewed, or tampered with. Please indicate what item you are returning to us and what item you would like in exchange on the form above. You will receive an invoice or a partial refund for the difference if the item you choose is a different price than the original item. Your exchange will be sent out as soon as we receive your original order back to our headquarters.

Apparel & Accessories:

We love to collaborate and partner with other companies, that create extremely great products and at a great price for our customers. 

When we do offer these items on chewslife.com, such as t-shirts, coffee mugs, water bottles, phone cases, pillows, etc, they are not created "in house". For items not created in house, we will include this information on the description, which you can see before adding it to your cart.

We cannot refund items, purchased on our website, from these companies. We will be happy to help you exchange and get the correct size or help with damaged or misprinted items.